Privacy Policy

Effective Date: March 31, 2025
Last Updated: March 31, 2025

At HeartlandRelay Inc., your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website heartlandrelay.com, interact with us, or use our services — including SMS/text message communications.

By accessing our website or opting into communications from HeartlandRelay Inc., you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

Name
Email address
Phone number
Mailing address (if provided)
Any other information you voluntarily provide

b. Usage Data

IP address
Browser type and version
Pages visited and time spent on pages
Device type and operating system
Referring URLs and other diagnostic data

c. Communication Data

SMS opt-in and opt-out status
Message interaction (e.g., responses, clicks on links)
Consent records for SMS messaging

2. How We Collect Information

We collect personal and usage data when you:

Fill out a form on our website
Subscribe to receive text messages or emails
Contact us directly via phone or email
Use our website (automatically through cookies and analytics tools)

3. How We Use Your Information

We use the information we collect to:

Deliver services and respond to inquiries
Send appointment reminders, updates, promotions, or service alerts via SMS or email
Maintain compliance with SMS marketing regulations, including 10DLC
Improve our website, services, and customer support
Ensure the security and functionality of our systems

4. SMS Messaging & Consent

By providing your mobile phone number and opting in, you consent to receive automated text messages from HeartlandRelay Inc. Message frequency may vary.

Message and Data Rates May Apply
Reply “STOP” to unsubscribe at any time
Reply “HELP” for assistance

All consent is stored securely and can be withdrawn at your discretion.

5. Sharing of Information

We do not sell, rent, or lease your personal information to third parties.
We may share information with trusted service providers only as necessary to operate our services (e.g., SMS delivery providers), under confidentiality agreements.

We may disclose your information if required to do so by law or in the good-faith belief that such action is necessary to:

Comply with legal obligations
Protect our rights or property
Prevent or investigate potential wrongdoing in connection with our services
Protect the personal safety of users or the public

6. Data Security

We implement appropriate technical and organizational measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use reasonable means to protect your data, we cannot guarantee its absolute security.

7. Your Choices and Rights

You have the right to:

Opt out of SMS communications at any time by replying “STOP”
Request access to or correction of your personal data
Withdraw your consent for future communications
Request deletion of your data, subject to legal limitations

To exercise these rights, please contact us using the information below.

8. Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we may have collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

HeartlandRelay Inc.
Email: info@heartlandrelay.com
Phone: (319) 320-1177
Website: heartlandrelay.com